Telephone Support

To expedite your telephone support inquiry, please have the following ready before you call:

1. A current support agreement or within the first 30-days of product purchase.
2. Product Serial Number (Format: XXXX-XXXX).  Failure to provide your product serial number will place your call at the end of the queue.  We cannot accept support inquiries without your product serial number.
3. Tape library/drive brand and type, as well as the connection interface (SCSI, Fibre-Channel, etc.).
4. OS and Version / Kernel.
5. Administrative Access to all machines in question for your call.
6. A valid E-mail address that TOLIS Group Support may use - this is required so support representatives may log your phone call.

All compatibility and pre-sales questions need to be sent to or call (480) 505-0488. All demo/evaluation users are only provided support via our online ticket system .

Hours: 8:00 AM - 5:00 PM MST* (Arizona - GMT -0700)
  Current Arizona Time: Sat Jul 05, 2008 01:57 PM MST
  TOLIS Support is currently: Closed
Phone: (480) 505-1814
Fax: (480) 505-0492

Please Note : The technical support agreement response time commitment is within 24 or 48 business hours Monday thru Friday (excluding holidays), depending on your support level agreement. Typical response time is significantly faster.

*Arizona does not observe Daylight Saving Time (DST). We are on Mountain Standard Time (MST), as opposed to Mountain Daylight Time (MDT). When DST is in effect, if it's 10 AM in New York, it's 7 AM in Arizona. During the rest of the year, when DST is not in effect, if it's 10 AM in New York, then it's 8 AM in Arizona.